Explore Process Consulting | Design Group International

As Process Consultants, we believe that it begins with design.

No matter what the it is.

When working with leaders, a Process Consultant seeks to help clients gain clarity on the it by posing questions.

Questions help clients discover their true aspirations even when they cannot articulately define their it.

Process Consulting provides distinct advantages in comparison to more expert-based consulting. Process Consulting places clients at the core of the conversation. Since clients are positioned at the center of the conversation, Process Consultants are often referenced as 'walking alongside' them. We are not in front of leaders pulling them forward. We are not behind them prodding them onward. We are alongside leaders as their partner and confidant.

We are co-creating with them solutions to the challenges which they are experiencing. We do offer our specific expertise when our content knowledge is especially helpful for the client’s journey.

By taking a Process Consulting posture, Design Group International consultants utilize three core behaviors Listening, Helping, and Learning. We consider these behaviors so significant that they comprise our core values and assure that we deliver on our mission…helping organizations and leaders transform for a vibrant future.

Listening.

We start by asking deeper questions in order to uncover the underlying purpose of a process and the technical, adaptive, and polarity challenges that may need to be addressed.

By listening for the cultural, social, and relational context of leaders and their organizations, we are able to deeply understand and help our clients clearly see a path forward towards growth and transformation.

Helping.

Equipped with the right purpose and co-created process, we walk alongside the leader and their organization through the planned activities that advance co-created goals and objectives.

Through iterative steps along the way, we shift and pivot to achieve their desired results holding the best version of the client in front of us to guide the way.

Learning.

We believe in the benefits of continuous learning, so we work collaboratively to constantly learn through the process so in the end, the leader and organization are equipped to lead the process created.

Through developing the knowledge and skills necessary to lead, the process becomes sustainable and generative for both the leader and the organization in the future.

By behaving in this way, we are able to:

Form Client Agreements in concert with our described purpose
Be accountable with colleagues committed to lifelong learning and collegial life within a Community of Practice
Consider a project complete when a client offers their thanks and recommends our service to other organizations
Maintain excellence in customer service
Price our work so that our clients can be well-served
Treat our clients, vendors, colleagues, and even our competition, with respect

Resist the temptation to give answers to client questions is something I've learned as a process consultant. It's about helping them to process and find the answers for themselves.

I’ve learned that I love supporting other leaders, walking alongside them to grapple with big challenges. I love facilitation and am surprised by the beautiful connections of process consulting and coaching individuals and groups.

Ron Mahurin, Senior Consultant

Deanna Rolffs, Senior Consultant